SUBSCRIBE & ACTIVATE
When you first subscribe to Catalyst you’ll be prompted by email to activate your account. This will give you access to your account portal through our website where you can manage your subscription.
Don’t see the email? Check your spam folder or reach out to careteam@catalystpet.com if you need support. 🐈
MANAGE YOUR SUBSCRIPTION
Once you’ve activated your account, you can log in via our website to manage your subscription settings.
After logging in, click on the “Manage Subscription” button from your account portal and you’ll be brought to this screen. Here you can manage all aspects of your plan including payment method, switching your formula or updating your billing/shipping address. ✅
PAUSE OR SKIP DELIVERIES AS NEEDED
Inside your account portal, click on “Delivery Schedule” to see all your future deliveries. From here, you can decide to “skip” if you have litter still remaining from your first month or it’s taking a little longer for your furry friend to adapt. 😻
NEED SUPPORT? REACH OUT ANYTIME
Still have questions? Contact our award winning customer service team the following ways:
- Contact us
- Email careteam@catalystpet.com
- Call 1-844-554-8837
