At Catalyst Pet, we take pride in providing high-quality products to our feline mischief makers and their human compatriots. However, we understand that sometimes things don't go as planned, and you may need to return or request a refund for your Catalyst Cat Litter purchase.
Before you proceed – make sure you’ve tried our Transition Guide to ensure you’ve put your best paw forward. While most cats will readily accept a new litter, some may need a transition period that involves mixing old and new litter.
Now – here's our straightforward Refund Policy:
- We offer refunds for up to one 10 lb bag of Catalyst Cat Litter purchased directly from our website within 30 days after delivery.
- To initiate a refund, please contact our customer service team at https://catalystpet.com/pages/contact-us. Please include your order number (if you have it), the reason for the request, and your contact information. Please use the email you used when you purchased the product so we can expedite the process.
- We limit refunds to a single 10 lb bag per customer or shipping address. We want to ensure that our customers are satisfied with our product, but it’s intended to help your furry friend try the product, not fill your bathtub.
- We do not offer refunds for orders resulting from improper product usage.
- We cannot offer returns for non-litter products.
- Damages: We will consider requests for refunds or replacements for damaged product. Please contact us with details and your request.
- Refunds will be processed within 7-10 business days of receipt of the returned product. Please allow additional time for your bank or credit card company to process the refund.
- Refund requests for retail purchases should be made at the retailer it was purchased at. As always, please bring your receipt.
- Refunds are based on amount paid for the product and our one 10lb bag policy. Any coupon used will also affect the refunded amount. Refunds will be made back to the original payment method within 3-5 business days.
Subscription Cancellations or Modifications
If you no longer need a cat litter subscription or are making the leap into something different, please adjust your subscription by logging into our customer portal and making the adjustment at least two business days prior to your next month’s order being processed. Change request must be submitted no later than 11:50pm EST two (2) business days prior to your next scheduled shipment. We do not offer refunds once your order has shipped.
At Catalyst Pet, we believe that happy cats make happy owners. If for any reason, you or your feline are not satisfied with our Catalyst Cat Litter, please reach out to our customer service team, and we'll do everything we can to make things right.